(5.0 / 5)1274+ Ratings

Bonobos Reviews

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Overall Rating

5.0
7 Reviews
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About Bonobos

Bonobos.com is an e-commerce-driven apparel company that designs and sells menswear. Their product range includes casual and formal clothes options, such as dress shirts, pants, suits & blazers, sweaters, outerwear, shorts & swim, and golf accessories. They also offer extended sizes (up to 4X), and shoes. In addition to their wide variety of products, Bonobos provides services like U.S. Shipping, U.S. Returns & Exchanges, Gift Returns & Gifting, and Sales & Promos. They also have a Fit Guide & Size Charts to help customers choose the right fit. Their website features seasonal highlights and new arrivals for the latest in men's fashion trends.

Bonobos Pros & Cons

Pros of Bonobos.com

  • Wide Selection: Offers a vast range of clothing options, particularly in pants and fits.
  • Great Fit: Focus on delivering well-fitting clothes with various cuts and sizes.
  • Hybrid Shopping Experience: Combines online shopping with in-person guidance through guide shops.
  • Free Shipping: Provides free shipping and returns, enhancing customer convenience.

Cons of Bonobos.com

  • Customer Service Issues: Reports of poor customer service and difficulty in contacting support.
  • Delayed Shipping: Customers often face long wait times for orders to arrive.
  • In-store Limitations: Guide shops allow trying on clothes but do not permit immediate purchases, which can frustrate customers seeking instant gratification.

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Bonobos Customer Reviews (7)

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Atilano Urías
Atilano Urías
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Mar 5, 2023
Sophia Richter
Sophia Richter
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Mar 5, 2023
Tim Bruni
Tim Bruni
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Mar 5, 2023
Loek Scherpenzeel
Loek Scherpenzeel
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Mar 4, 2023
Heather Carter
Heather Carter
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Mar 3, 2023
Harriet Dratchev
Harriet Dratchev
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Mar 2, 2023
Earl Martin
Earl Martin
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Mar 1, 2023

Bonobos Customer’s Q&A

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Bonobos Features and Benefits

Bonobos.com offers several key features and benefits:

  • Great-Fitting Clothes: Bonobos has a singular focus on delivering great-fitting clothes. The company's pants come in skinny, slim, athletic, and straight cuts with multiple inseam lengths, as well as extended waist sizes up to 54".
  • Top-Notch Customer Experience: Bonobos offers world-class service aimed at making the shopping process as easy as possible. The site offers free shipping and returns, with no minimum purchase required, to encourage trial and experimentation.
  • Guideshops: Bonobos has brick-and-mortar Guideshops where customers can book one-on-one appointments with knowledgeable style guides. These guides act as personal shoppers, helping clients select the best sizes and styles for their needs and placing orders for home delivery.
  • Hybrid Model: Bonobos combines the convenience of ecommerce with the personalized service of brick-and-mortar, driving loyalty and repeat business.
  • Wide Range of Apparel and Accessories: Bonobos offers more than just pants—the website boasts a wide range of apparel and accessories for men.

These features and benefits have made Bonobos a significant force in the fashion industry. It's a model that drives loyalty and repeat business. Enjoy shopping at Bonobos!

About bonobos.com Prices and Cost?

Bonobos is a clothing line that offers a variety of men's clothing and accessories. The products range from casual to formal clothes options, including dress shirts, pants, and more. The prices for Bonobos clothing can be higher than what you'd find at a discount store. However, there are several ways to save. For instance, you can get 15% off your first order by signing up for Bonobos emails. If you're a student, teacher, first responder, or member of the military, you can get a discount of 20% to 25%. Additionally, Bonobos often has sales where you can find items at a reduced price. For example, a pair of dark rinse ultra-soft, extra stretchy denim jeans was on sale for $49, down from $99. Please note that prices may vary based on the item and any ongoing promotions or discounts.

About bonobos.com Payment Method?

Bonobos.com offers several payment methods. You can use your credit or debit card to make payments. The website also provides an option to delete your payment information from your account through the wallet tab. Additionally, Bonobos has partnered with Affirm to offer financing terms. With Affirm, you can split your purchase into 4 interest-free payments every 2 weeks or flexible monthly payments. You select Affirm at checkout and enter some basic information for a real-time decision. Payments can be made every 2 weeks or monthly at affirm.com or in the Affirm app. Bonobos also accepts store credit and gift cards as payment methods. Please note that all these methods are subject to change and it's always best to check the official website for the most accurate and up-to-date information.

Bonobos FAQs

FAQ

Bonobos Alternatives

Here are some alternatives to Bonobos:

  1. Madewell Men’s: Known for its focus on pants and jeans, similar to Bonobos. Also offers cozy flannel shirts and an array of sweaters.
  2. Goodlife Clothing: Offers casual style staples like expertly cut T-shirts and throwback corduroy shorts. Its well-made knitwear is also reliable, casual, and cool.
  3. JackThreads: Offers cool and fashion-forward pieces at affordable prices. If you want a sharp jacket or an easy-to-wear T-shirt at prices lower than Bonobos, JackThreads is a good choice.
  4. Abercrombie & Fitch: Has come roaring back to life in recent years, revisiting its heritage roots as a real-life outdoor retailer. Offers a nice mix of everything, just like Bonobos.
  5. The Men’s Store at Bloomingdale’s: Offers a wide range of men's clothing and accessories.
  6. Alex Mill: Unlike Bonobos, which makes only men’s clothing, Alex Mill creates styles for both men and women. The catalog here is full of rich fabrics like soft knits and velvets.
  7. Brooks Brothers: Known for its high-quality men's clothing and accessories.
  8. Jos A Bank: Offers high-quality dresses at affordable prices.
  9. J Crew: Known for its premium clothing and footwear.
  10. Nordstrom: A high-end clothing store offering a wide range of men's clothing and accessories.

These stores offer similar quality men’s clothing and accessories, and many of them are cheaper than Bonobos. They are all great options if you're looking for alternatives to Bonobos. Happy shopping!

FAQ

How To Open A Bonobos Account?

To open an account on Bonobos.com, follow these steps:

  1. Visit the Bonobos website.
  2. Click on the Account option.
  3. Select Create New Account.
  4. Enter your Email Address and create a Password.
  5. Click on Continue to create your account.

If you forget your password in the future, it can be reset and a new password will be sent to your email. Enjoy shopping at Bonobos!

FAQ

What is the quality of Bonobos clothing?

Bonobos is a clothing line that is focused on providing men with the perfect fit. They offer better quality clothes that work with their bodies rather than simply falling around them. The company’s collection now offers pants, jeans, swim trunks, shirts, golf wear, and more. Bonobos has a solid following of clients who preach its products to all who will listen. The fit is excellent. The styling is classic. The fabric is a nice quality and quite comfortable, with the added bonus of it being a liquid repellant performance fabric. They have a wide selection of shirt styles that range from basic tees to patterned dress shirts. Their slim-fitting short sleeve polo offers a classic golf look. They also have relaxed wear so you don’t always have to be “on”. The pants are the foundation of what this company has to offer. Designed to fit perfectly, you’ll find khakis, chinos, joggers, and golf pants on its website. Most of their pants start at $99. When you need to look good at the business meeting or are just a fan of 90s skater aesthetics, some stretch-washed chinos will literally never do you any wrong. They have so many color options for their chinos that you should be prepared to get lost for a while in all their colors. Good quality, great fit, excellent customer service, great selection, wider range of cuts for pants than other brands are some of the top feedback from customers. However, there are mixed reviews about the brand being overpriced (unless you buy on sale) and about in-store customer service.

FAQ

Does Bonobos offer a loyalty program?

No, Bonobos does not offer a loyalty program. This information was researched on Jun 4, 2023. Please check Bonobos' website to see if they have updated their loyalty programs policy since then. However, Bonobos does offer coupons and discount codes. You can use Bonobos coupons to unlock discounts at their website. They also offer a referral program where you can get 25% off by referring a friend to Bonobos. Please note that the information might have changed, and it's always a good idea to check their official website for the most up-to-date information.

FAQ

About bonobos.com Popular Products and Services?

Bonobos is a popular online retailer that specializes in men's clothing and accessories. They offer a wide range of products including pants, jeans, shirts, sweaters, suits, blazers, outerwear, shorts, swimwear, and golf accessories. They are known for their focus on providing men with the perfect fit, offering better quality clothes that work with their bodies rather than simply falling around them. The company's collection now offers pants, jeans, swim trunks, shirts, golf wear, and more. Bonobos also offers seasonal highlights and featured categories for easy shopping. They often have sales and special bundles for customers to take advantage of. The company was founded by Andy Dunn and Brian Spaly in 2007 with a mission to provide men with better fitting, higher quality clothing in new and imaginative ways. It is now owned by Walmart and has made a name for itself in the world of men's essentials with its clean cuts, vibrant colors, and fun patterns. Bonobos has a solid following of clients who appreciate its products. They offer hundreds of different styles for men, including chinos, jeans, golf pants, khakis, shorts, polos, button-ups, socks, and more. They also offer multiple fits to choose from, such as tailored, athletic, or straight, and inclusive size ranges. Bonobos has in-store locations available and offers international shipping. They also offer financing options through Affirm.

FAQ

Can I return items to Bonobos if they don't fit me well?

Yes, you can return items to Bonobos if they don't fit well. You may return or exchange unworn, unwashed and unaltered items purchased from Bonobos. From the day your order ships, you have 45 days to return an item for a refund to your original payment method and up to 90 days to return an item for a store credit refund. You can exchange unworn, unwashed and unaltered items during the full 90 days. You can return items to a local Guideshop location. Final sale items may not be returned. Please note that they don’t accept returns of Bonobos items purchased from third-party retailers. No refunds or adjustments will be made for any original shipping and/or handling charges. If the return label included in the package is no longer available, generate a prepaid FedEx return shipping label at bonobos.com/return-label using the order or shipping number, and enter the email address you’d like the label sent to! They’ll send an email confirmation once they’ve processed your return. Please allow up to 14 days after they receive your return or exchange, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.

FAQ

Does Bonobos accept PayPal or Apple Pay?

Yes, Bonobos does accept PayPal as a form of payment. However, Bonobos does not accept Apple Pay. Please check their website for the most up-to-date information on their payment policies.

FAQ

bonobos.com Return Policy?

At Bonobos, you may return or exchange unworn, unwashed and unaltered items purchased. From the day your order ships, you have 45 days to return an item for a refund to your original payment method and up to 90 days to return an item for a store credit refund. You can exchange unworn, unwashed and unaltered items during the full 90 days. You can return items to a local Guideshop location. Final sale items may not be returned. Return shipping for domestic orders is always free using the prepaid return label in your order. If the return label included in the package is no longer available, generate a prepaid FedEx return shipping label at bonobos.com/return-label using the order or shipping number, and enter the email address you’d like the label sent to! Please note that we don’t accept returns of Bonobos items purchased from third-party retailers (Nordstrom, Trunk Club, etc.). No refunds or adjustments will be made for any original shipping and/or handling charges. For orders returned from U.S. territories or military bases (APO/DPO/FPO), please allow up to 4 weeks for shipping and processing. Please note that discounts and promotions cannot be applied toward the purchase of gift cards and gift cards may not be applied to previous purchases. Additionally, gift cards are non-refundable and are not eligible for return. Physical gift cards will be shipped based on our standard shipping timeline.

FAQ

How do I return an item to Bonobos?

To return an item to Bonobos, follow these steps:

  1. Ensure your purchase is within the 45-day return period and the items are in their original, unworn condition with tags.
  2. Visit the Bonobos website to initiate the return process and obtain a free return label.
  3. Securely package the items, attaching the return label to the outside of the package.
  4. Drop off the package at a designated shipping location or a Bonobos Guideshop.

If you do not have an account or used Guest Checkout and you need a return label, please contact the Guides via live chat or generate a label on their website. Unfortunately, they are not able to process exchanges for orders not placed using a Bonobos account. If you need a new size or fit, please return the item(s) for a refund and place a new order. No refunds or adjustments will be made for any original shipping and/or handling charges. If you’ve received a damaged or defective item, please follow the instructions on their website.

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